Imprint & Data Protection


The present terms and conditions (GTC), apply to the contracts concluded between the customers and the company Falkenporzellan GmbH through this online store. 

Falkenporzellan GmbH
Naaberstr. 6
D-95671 Bärnau Bavaria - Germany

Phone: +49 (0) 9635 / 91 33 55
Fax. +49 (0) 9635 / 91 33 60
Email: info@falkenporzellan.com

Sales tax identification number according to § 27 a Umsatzsteuergesetz:
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Managing Director/ CEO: Jürgen Zwerenz, Roland Konrad

Commercial register:
HRB 2361, Local Court Weiden/Oberpfalz


Data Protection

Falkenporzellan GmbH takes the protection of your personal data very seriously. We want you to know when we store which data and how long we use it. As a company under private law, we are subject to the provisions of the General Data Protection Regulation of the European Union ("DSGVO") and other national data protection laws of the member states as well as other data protection regulations. We have taken technical and organizational measures to ensure that the regulations on data protection are complied with both by us and by external service providers. In the following statement, we inform you about the nature and purposes of the processing of your personal data when using our website.

General terms of use
to and use of this website of Falkenporzellan GmbH are subject to the following terms and conditions.
If you do not agree with them, please do not use this website.

Responsibility
Responsible body in the sense of the data protection act is the

Company Falkenporzellan GmbH
D-95671 Bärnau
Tel. +49 (0) 9635 / 91 33 61
Fax. +49 (0) 9635 / 91 33 60
info@falkenporzellan.com
Managing director: Jürgen Zwerenz, Roland Konrad

Data protection officer:
Rainer Spitzl, Tel. +49 (0) 9635 / 91 33 61, Email: rainer.spitzl@falkenporzellan.com

Personal data
According to Art 4 No. 1 DSGVO, personal data is any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.

Your data will only be used for the following purposes and will not be passed on to unauthorized third parties: the company Falkenporzellan GmbH points out to the buyer that the data recorded in the context of the conclusion of the contract will be collected, processed and used by the company Falkenporzellan GmbH in accordance with the Federal Data Protection Act (BDSG), (DSGVO) and the Teleservices Data Protection Act (TDDSG) to fulfill the obligations arising from the purchase contract. This data may also be transferred to agents and carefully selected partners (e.g. shipping companies) in accordance with § 11 BDSG for the purpose of credit checks and / or to fulfill our contractual obligations.

Information, correction, revocation, deletion of your personal data stored by us
For further questions on the subject of data protection, please contact us by mail to:

info@falkenporzellan.com.

You can get information about your personal data stored by us at any time. This data can also be changed or corrected. In addition, you can revoke your consent given to us for the collection and storage of your data or have this data deleted. For this procedure we ask you to contact us in writing at

Company Falkenporzellan GmbH 
Naaberstr. 6
D-95671 Bärnau
Bavaria - Germany
(or by e-Mail to info@falkenporzellan.com)

to contact us.

We ask for your understanding that due to legal retention periods we may be obliged to store certain data for the duration of the legally specified period.

IP addresses
Data such as your IP address, the URL of the page you accessed, the referrer, as well as the date and time of access are recorded when you access the homepage / online store of Falkenporzellan GmbH. With this data it is possible for us to create important access statistics. It should be noted that this data is only used internally for the above statistics and will not be disclosed to third parties. You can object to this use in accordance with § 15 Para. 3 of the German Telemedia Act (TMG). To do so, simply send an e-mail to info@falkenporzellan.com. Please provide us with the relevant IP address and the exact time period of your access to our pages. In the following step, we can then delete the corresponding entries from our log files.

Cookies
Cookies are small files that are automatically created by your browser and stored on your end device (laptop, tablet, smartphone or similar) when you visit the website of Falkenporzellan GmbH. They do not allow us to control your computer. Unless otherwise described below, the processing of this information serves to make our website more user-friendly and effective and is thus in our legitimate interest according to Art. 6 para. 1 lit. f) DSGVO. Cookies cannot execute programs, transfer viruses, Trojans, malware or like your computer. Many browsers accept cookies automatically. However, you can set your browser so that no cookies are stored on your computer, or a notice always appears before cookies are created. However, the complete deactivation of cookies may mean that you cannot use all the functions of our website. We use temporary cookies with anonymized session information (so-called session IDs) to operate our website. In a cookie, information is stored that is related to the end device used. This does not mean that we, the company Falkenporzellan GmbH, thereby gain direct knowledge of your identity etc. The use of cookies serves on the one hand to make the use of our offer more pleasant and user-friendly for you. For this type we use so-called session cookies. On the other hand, we use temporary cookies, these are used to optimize user-friendliness. These are stored on your terminal device for a certain specified period. The cookies are also used to be able to statistically record the use of our website.

The cookies are automatically deleted after a defined and specified time in each case. The data processed by cookies is necessary for the aforementioned purposes to protect our legitimate interests as well as those of third parties in accordance with Art. 6 (1) p. 1 lit. f DSGVO.

Analysis tools
a) Tracking tools
The tracking measures listed below and used by us are carried out based on Art. 6 (1) p. 1 lit. f DSGVO. With the tracking measures used, we want to ensure a needs-based design and the ongoing optimization of our website. On the other hand, we use the tracking measures to statistically record the use of our website and evaluate it for the purpose of optimizing our offer for you. These interests are to be regarded as legitimate within the meaning of the aforementioned provision. The respective data processing purposes and data categories can be found in the corresponding tracking tools.

b) Google Analytics
For the needs-based design and for the ongoing and continuous optimization of our pages, we use Google Analytics, a web analytics service provided by Google Inc. (https://www.google.de/intl/de/about/) (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; consequently, referred to as "Google"). In this context, pseudonymized usage profiles are created and cookies are used. The information generated by a cookie about your use of this website, such as referrer URL, IP address, time of server request, browser type/version, operating system used, etc., is stored on your computer. This data is transferred to a Google server and stored there. Subsequently, this information is used to evaluate the use of our website. Furthermore, it enables us to compile reports on website activity and to provide other services related to website and internet usage for the purposes of market research and demand-oriented design of these internet pages.

This information may be transferred to third parties if required by law or if third parties process this data on our behalf. A noteworthy point is that in no case your IP addresses are merged with other data from Google, linked or similar. The IP addresses are treated anonymously, so that an assignment to your person is impossible, this procedure is called IP masking. As a user, you can prevent the installation of cookies by setting your browser software; accordingly, however, we would like to point out, as already mentioned in the section "Cookies", that in this case not all functions of this website can be used to their full extent.

c) Google Adwords Conversion Tracking
Google Conversion Tracking is used to statistically record the use of our website and also to optimize our website. For this purpose, Google Adwords stores a cookie on your computer (but only in the case that you have reached our website via a Google ad). This type of cookie loses its validity within 30 days and is not used for personal identification. If users visit certain pages of the website of Adwords customers and the validity of the cookie has not yet expired, Google customers can recognize that the user clicked on the ad and was redirected to this page. Data protection authorities require the conclusion of a commissioned data processing agreement for the permissible use of Google Analytics. A corresponding template is offered by Google at http://www.google.com/analytics/terms/de.pdf. It should be noted that each Adwords customer receives a different cookie. In conclusion, this means that these cookies cannot be tracked through Adwords customers' websites. Conversion cookies can be used to obtain additional information, which can be used to generate conversion statistics for Adwords customers who have opted into conversion tracking. Adwords customers receive the total number of users who clicked on their ad and were redirected to a page tagged with a conversion tracking tag. However, no information that can personally identify users is stored. If you do not wish to participate in the tracking process, you can also refuse the setting of a cookie required for this purpose. Another option would be to disable cookies for conversion tracking by setting your browser to block cookies from the "www.googleadservices.com" domain. Google's privacy policy on conversion tracking can be found here (https://services.google.com/sitestats/de.html).

d) Social Media Plug-Ins
We use social plug-ins of the social networks Facebook and Instagram or others on our website based on Art. 6 para. 1 p. 1 lit. f DSGVO to make our brand "Falkenporzellan" better known via this. Your browser establishes a direct connection to the servers of Facebook, Instagram (or others) when you call up a page of our website that contains such a plug-in. The content of the plug-in is transmitted directly to your browser by the corresponding provider and integrated into the page. The integration of the plug-ins serves to provide the providers with the information that you, or your browser, has called up the corresponding page of our website (this is also the case if you do not have a profile of the corresponding social media account or are not logged in at that time). This information, including your IP address, is transmitted by your browser directly to a server of the corresponding provider and stored. 

The commercial purpose behind this is to be regarded as a legitimate interest within the meaning of the GDPR. The responsibility for the operation, which follows the existing data protection laws or rules in good conscience, is to be ensured by their respective providers. The integration of these plug-ins by us takes place by way of the so-called two-click method in order to protect visitors to our website as best as possible.

e) Facebook
Social media plugins and/ or links on Facebook are used on our website to make their use more personal. Here we may use the actions "Like" or similar. This is an offer from Facebook. As mentioned under point d), your browser establishes a direct connection to the Facebook servers when you call up a corresponding page of our website that contains such a plug-in. The content of the plug-in is transmitted by Facebook directly to your browser and integrated by it into the website. This integration of the plug-in serves to provide Facebook with the information that your browser has called up the corresponding page of our website (and this even if you do not have a Facebook account or you are not logged in). This information, including your IP address, is transmitted by your browser directly to a Facebook server in the USA and stored there. If they are logged into your account, Facebook can accurately assign your visit to our website to your Facebook account. If you interact with plug-ins (for example, activate the "Like" button), this information is also transmitted directly to a Facebook server and stored there. Furthermore, this information is also published on Facebook and, for example, displayed and suggested to your Facebook friends. Facebook may use this information for the purposes of advertising, market research, etc. In the process, Facebook creates usage, interest, and relationship profiles in the background. If you do not agree that Facebook assigns the data collected via our website to your Facebook account, you must log out of Facebook before visiting our website.

For the purpose and scope of the data collection and the further processing and use of the data by Facebook, as well as your rights in this regard and setting options for protecting your privacy, please refer to Facebook's privacy policy (https://www.facebook.com/about/privacy/)

f) Instagram
Social media plugins and/ or links on Instagram are used on our website to make their use more personal. Here we may use the actions "Like" (click on the heart) or similar. This is an offer from Instagram. As mentioned under point d), your browser establishes a direct connection to the servers of Instagram when you call up a corresponding page of our website that contains such a plug-in. The content of the plug-in is transmitted by Instagram directly to your browser and integrated by it into the website. This integration of the plug-in serves the purpose that Instagram receives the information that your browser has called up the corresponding page of our website (and this even if you do not have an Instagram account or you are not logged in). This information, including your IP address, is transmitted by your browser directly to an Instagram server in the USA and stored there. If they are logged into your account, Instagram can accurately assign your visit to our website to your Instagram account. If you interact with plug-ins (for example, activate the "Like" button), this information is also transmitted directly to an Instagram server and stored there. Furthermore, this information is also published on Instagram and, for example, displayed and suggested to your Instagram subscribers. Instagram may use this information for the purpose of advertising, market research, etc. In the process, usage, interest, and relationship profiles are created in the background by Instagram. If you do not agree that Instagram assigns the data collected via our website to your Instagram account, you must log out of Instagram before visiting our website.

For the purpose and scope of the data collection and the further processing and use of the data by Instagram, as well as your rights in this regard and setting options for protecting your privacy, please refer to the privacy policy of Instagram (https://help.instagram.com/155833707900388/)

Legal notice concerning the protected contents
The content and structure of this website are protected by copyright.

An explicit prior consent of Falkenporzellan GmbH is required for any publication, distribution, modification, reproduction, making available to third parties or editing of the contents and structural elements, especially graphics, image material, design elements, animations, but also texts and text parts (as far as the contents and structural elements are subject to German law, especially copyright law).

All information, documents and illustrations published on this website are the sole property of Falkenporzellan GmbH. It requires an explicit and written permission of Falkenporzellan GmbH to use graphics, documents, designs, texts, and names etc. commercially as well as privately. The name Falkenporzellan is protected by copyright. Excluded are authorized third parties who present original Falkenporzellan goods and link to the online store and/ or the social media profiles of the company Falkenporzellan GmbH.

Liability for external contents
The contents of this website are updated and controlled in certain time intervals and regularly. Despite this care, changes may occur in the meantime. The company Falkenporzellan is not responsible for the contents of other internet pages, which the customer or the user reaches by clicking a link.

Falkenporzellan GmbH points out to the customer that the data recorded during the conclusion of the contract will be collected, processed and used by Falkenporzellan GmbH in accordance with the Federal Data Protection Act (BDSG) and the Teleservices Data Protection Act (TDDSG) for the purpose of fulfilling the obligations arising from the purchase contract. This data and information may also be transmitted to commissioned and carefully selected partners in accordance with § 11 BDSG for the purpose of credit checks.

Transfer of personal data to third parties
Your personal data will only be passed on to third parties if this is necessary for the fulfillment of the products or services ordered by you and is permitted for the necessary purposes (in accordance with the regulation of the DSGVO). You have given us your consent for this disclosure, or the disclosure is permissible due to relevant legal provisions.

Your personal data will not be passed on to third parties for purposes other than those listed below. Your personal data will only be forwarded or given to third parties if:

  • disclosure according to Art. 6 para. 1 p. 1 lit. c DSGVO a legal obligation exists
  • is legally permissible and necessary according to Art. 6 para. 1 p. 1 lit. B DSGVO for the processing of contractual relationships with you
  • according to Art. 6 para. 1 p. 1 lit. a DSGVO you have given your express consent to do so
  • disclosure according to Art. 6 para. 1 p. 1 lit. f DSGVO is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding interest worthy of protection in not disclosing your data

Information, correction, revocation or deletion of your personal data stored by us.
You have the right, according to Art. 15, 16, 17, 18, 20, 77 DSGVO and Art. 7 para. 3 DSVGO. For more detailed explanations of the respective articles of the Basic Data Protection Regulation, please see below:

  • to request information about your personal data processed by us pursuant to Art. 15 DSGVO.
  • in accordance with Art. 16 DSGVO, to demand the correction of incorrect or incomplete personal data stored by us without undue delay
  • in accordance with Art. 17 DSGVO, to request the erasure of your personal data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest, or for the establishment, exercise or defense of legal claims
  • in accordance with Art. 18 DSGVO, to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer require the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 DSGVO;
  • pursuant to Art. 20 DSGVO, to receive your personal data that you have provided to us in a structured, common and machine-readable format or to request that it be transferred to another controller;
  • in accordance with Art. 7 (3) DSGVO, to revoke your consent once given to us at any time. This has the consequence that we may no longer continue the data processing, which was based on this consent, for the future; and
  • complain to a supervisory authority in accordance with Art. 77 DSGVO.

For further questions regarding data protection, please contact us by mail at:

info@falkenporzellan.com

You can obtain information about the personal data we have stored about you at any time. This data can also be changed or corrected. In addition, you can revoke your consent given to us for the collection and storage of your data or have this data deleted. For this procedure we ask you to contact us in writing at

Company Falkenporzellan GmbH
Naaberstr. 6
D-95671 Bärnau
Bavaria - Germany
(or by e-mail to info@falkenporzellan.com)

to contact us.

We ask for your understanding that due to legal retention periods we may be obliged to store certain data for the duration of the legally specified period.

Data security
We use and employ appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, loss, destruction or against unauthorized access by third parties. The security measures of Falkenporzellan GmbH are constantly being improved in line with technological developments. 

Actuality and change of this data protection declaration
This data protection declaration is currently valid and has the status July 2021. Due to the further development of our website and offers or due to changed legal or official requirements, it may become necessary to change this data protection declaration. The current data protection declaration can be accessed by you at any time on the website under data protection.

Bärnau, 22 July 2021