ORDER & SHIPPING
FALKENPORZELLAN will produce your order immediately upon receipt (of funds by credit card only) especially for you. Extensive production time can range from 2 up to 5 weeks in individual cases.
Please note that you must reach a minimum order value of 250.00 EUR (excluding shipping costs) due to the elaborate manufacturing process. If this is not the case, the purchase cannot be completed.
LARGE QUANTITY / PARTNERSHIP
If your planned order exceeds the normal size or if you would like to become an exclusive partner of FALKENPORZELLAN, please contact us through our business contacts.
Germany- and EU-wide shipping takes only a few days. Shipping outside the EU or worldwide may take additional days or even up to 3 weeks due to delays at the respective customs. So be sure to order in time if you need your delivery by a certain date.
You will always know where your shipment is by the tracking number sent to you.
FLAT RATE SHIPPING
To make it as easy as possible for you, we have set up flat shipping costs for you. They are valid for a package up to 25kg. If your order has to be spread over several packages, additional costs such as customs duties and fees may add up.
Germany: 14,50 EUR (including package insurance)
EU: 29,50 EUR (including package insurance)
Worldwide: 119,00 EUR (including package insurance)
We do everything to ensure that you can safely receive your FALKENPORZELLAN products. Please note, however, that we may be bound by political embargoes, for example, and reserve the right not to ship to war zones with currently heavy fighting if our shipper rules this out. In these cases, please contact our SHOP SERVICE in writing before ordering and we will search for a solution.